Your Complete Guide to Fuzey

Welcome to your guide to Fuzey, the ultimate communication platform designed specifically for the automotive industry. Fuzey equips your team with the tools needed to enhance sales, improve customer service, streamline marketing efforts, and simplify service operations. With Fuzey, you'll achieve faster response times, higher conversion rates, and increased customer satisfaction. Let us show you the features that make Fuzey so valuable to your business.

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Multi-Channel Inbox: All Conversations in One Place

Fuzey’s Multi-Channel Inbox consolidates all customer communications - whether through WhatsApp, SMS, email, social media, or automotive marketplaces - into a single, user-friendly interface. This centralisation ensures that every message is seen and responded to promptly, preventing missed opportunities and enhancing customer satisfaction. The inbox integrates with major automotive platforms like AutoTrader, eBay Cars, and CarGurus, bringing inquiries directly to your team’s attention. By tracking the origin and status of each lead, your team can follow up with precision, reducing response times and improving your chances of closing sales.

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WhatsApp Marketing: Engage with High-Impact Campaigns

Fuzey’s WhatsApp Marketing feature allows you to run highly targeted campaigns on a platform with a remarkable ~98% open rate and over 30% response rate. This tool lets you send personalised messages directly to segmented audiences, boosting engagement and driving more bookings and sales. The ability to engage in real-time, two-way conversations with customers helps resolve issues instantly and guide prospects through the sales funnel more efficiently. Unlike traditional, broad marketing channels, WhatsApp fosters direct, personal interactions, allowing your team to build stronger relationships and enhance customer loyalty.

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‍‍‍Website Widgets and CTA Buttons: Capture Leads with Ease‍

Fuzey’s Website Widgets and CTA Buttons are designed to convert website visitors into qualified leads with ease. Customisable widgets on your site allow potential customers to initiate contact with a single click, instantly connecting them to your team through their preferred channel like WhatsApp. Embedded CTA buttons in car inventory listings make it even easier for customers to inquire about specific vehicles, streamlining the sales process and reducing friction. These tools significantly increase lead capture rates and help your team engage with prospects faster, speeding up the sales cycle and enhancing the overall customer experience.

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AI Assistant: Smarter, Faster, and Personalised Responses

Fuzey’s AI Assistant provides instant, personalised replies to customer inquiries, learning your company’s communication style over time. It offers response suggestions that your team can send immediately, edit, or replace, allowing for quick handling of routine questions without losing the personal touch customers appreciate. This feature not only speeds up response times but also allows your team to focus on more complex, high-value interactions. By automating routine tasks, the AI Assistant helps improve efficiency, customer satisfaction, and overall sales performance.

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Team Folders: Organise and Collaborate Efficiently

Team Folders in Fuzey allow you to organise customer interactions by department, location, or service type, streamlining workflow and enhancing team collaboration. Leads can be automatically assigned to the appropriate team members, and conversation histories are accessible to everyone involved, ensuring seamless transitions and consistent communication. Managers have full oversight of interactions, enabling them to monitor performance and maintain high standards. This feature fosters a collaborative environment, reduces the risk of miscommunication, and ensures every customer receives timely and efficient service.

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Contact Management: Streamlined, Automated, and Error-Free

Fuzey’s Contact Management feature automates the import, management, and updating of customer information, integrating seamlessly with your Dealer Management System (DMS). It centralises all contact details into single, unified profiles, eliminating duplicates and ensuring that every team member has access to accurate, up-to-date information. By syncing automatically with your DMS, Fuzey reduces the need for manual data entry and minimises errors, allowing your team to focus more on engaging with customers and closing sales rather than administrative tasks.

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Event Scheduling: Simplify Bookings and Reduce No-Shows

Fuzey’s Event Scheduling feature makes booking appointments, test drives, and service events effortless for both your team and your customers. Send one-click invites that customers can add directly to their calendars, reducing the chances of no-shows and keeping your schedule full. Automated reminders help ensure high attendance rates and improve overall customer engagement. By simplifying the booking process, Fuzey not only enhances customer satisfaction but also boosts your team’s efficiency, helping you manage your time and resources more effectively.

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Payment Requests: Fast, Secure, and Integrated

Fuzey’s Payment Request feature streamlines payment collection by allowing you to send one-click payment links through your preferred communication channels. Whether requesting deposits or full payments, customers can complete transactions quickly and securely via bank transfer or credit card. Automated payment reminders reduce the need for follow-ups, keeping your cash flow steady and improving the customer experience. By integrating payments into your communication process, Fuzey simplifies transactions and makes it easier for your team to manage finances.

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Review Boosting: Build Your Reputation

Fuzey’s Review Boosting feature encourages customers to leave feedback by sending one-click review links after sales or service interactions. This makes it easy for satisfied customers to share their positive experiences, boosting your online reputation and helping attract new business. Positive reviews are vital for building trust and credibility in a competitive market. With Fuzey, collecting reviews becomes a seamless part of your workflow, allowing you to enhance your reputation and drive more business without additional effort.

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Analytics: Insights for Better Performance

Fuzey’s Analytics feature provides valuable insights into your team’s performance, customer interactions, and marketing campaign effectiveness. Track key metrics such as response times, conversation outcomes, and engagement rates to identify strengths and areas for improvement. Use this data to optimise your strategies, improve team efficiency, and make informed decisions that drive continuous growth. Fuzey’s analytics empower you to refine your approach and maximise the impact of your sales and service operations.

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Integrations: Seamless Connectivity with Your Tools

Keyloop: Convert more of your new enquiries into customers. Fuzey collects all your inbound leads in one team inbox and uses your Keyloop data to ensure you have all the information you need without switching platforms. Dealerships sell up to 30% more cars, faster! Use your customer data from Drive and Rev8 to send engaging campaigns for upcoming service dates, finance renewals and upcoming events. With a +90% open rate, you are guaranteed to gain more value from your existing customer base. Keep all your customer data up to date. No more manual data entry and updates in your customer base. Our integration with Rev8 and Drive ensures all your data is in sync real time.

AutoTrader and marketplaces: Automatically receive all of your AutoTrader enquiries in Fuzey, along with all relevant vehicle information. Respond to them via SMS or WhatsApp to collect deposits and convert more of your enquiries. Enquiries from Ebay, Motors, CarZone, DoneDeal, CarGurus, Cars Ireland and more also go directly to your inbox.

Pinewoods: Build marketing audiences and send WhatsApp campaigns using your Pinewood DMS data.

Stripe: Connect credit card payments to your inbox so customers can pay by card through your personalised payment links.

Zapier: Do you have software that you would like to integrate but you don’t see listed here? Don’t worry, through zapier we can integrate with a further 8,000 apps.

Invoicing: Connect your payments to invoicing platforms such as Xero or Quickbooks.

Google Reviews: Connect to your google reviews to send one-click review links instantly to customers and boost your online presence.

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Mobile Access: Manage on the Go

Fuzey’s Mobile App brings all the power of the desktop platform to your mobile device, allowing you to manage your business from anywhere. Whether on the service floor, in the field, or away from your desk, you can handle customer interactions, schedule events, and send payment requests with ease. This flexibility ensures that you remain responsive to customer needs, helping you maintain high service standards and keep your business running smoothly no matter where you are.

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Onboarding and Support: Get Up to Speed Fast

Fuzey offers comprehensive onboarding and ongoing support, ensuring your team is fully equipped to use the platform effectively. From tailored training sessions to co-founder-level support, Fuzey provides the guidance needed to maximise the platform’s value. With robust support from day one, your team can quickly adapt to Fuzey, ensuring a smooth transition and continued success. This commitment to support helps you get the most out of the platform, driving better results across your business and ensuring that Fuzey becomes an integral part of your operations.

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Ready to See Fuzey in Action?

Fuzey is more than just a communication tool - it’s a comprehensive solution designed to enhance every aspect of your automotive business. From sales and marketing to services and customer experience, Fuzey empowers your team to work smarter, engage customers more effectively, and drive significant business growth.

If you’re ready to transform your operations and achieve greater success, we’d love to show you how Fuzey can help. Contact us today for a personalised demo and start your journey towards higher efficiency, increased sales, and exceptional customer satisfaction.